Billing
Billing for medical services can often seem confusing. Our staff will be happy to assist you and clarify questions you may have about your bill. We have specific people assigned for each insurance, please use the table below to get direct numbers to the person best able to help you. You may also call our billing office or email your question.
Frequently Asked Questions
Why do I have a statement sent to me before my insurance is billed?
Our statements are generated automatically every week. It may be that you receive a statement prior to the time your insurance company actually was notified of your visit. In this circumstance you are not expected to send a payment unless you have not paid your copay or patient portion at the time of service.
What is a "Medicare Waiver?"
There can be times where Medicare does not cover a test or procedure. Medicare will only pay for services that it determines to be "REASONABLE & NECESSARY" according to Section 1862(a)(1) of the Medicare Law. Your Thunderbird Internal Medicine physician may order lab tests which they feel are recommended for you but Medicare may deny payment for that service. If this service is denied for payment from Medicare, you, the patient, agree to be responsible for payment for these services personally and fully, in a timely manner. See additional information on this page.
How can I pay for my bill?
We accept Cash, Mastercard, Visa, Discover, and Check with proper I.D.
- Billing Office Main Number: 602-564-6203
| Staff Name | Phone Number | Insurance |
| Joanne | 602-564-6217 | Banner, Coventry, One Health |
| Margie | 602-564-6277 | Collection Accounts, No Insurance, Dismissed, Deceased |
| Debbie | 602-564-6236 | HealthNet and MercyCare |
| Annette W | 602-564-6237 | United HealthCare PPO Options, United HealthCare Commercial, United HealthCare Medicare, and PacifiCare Metro Plus Phoenix Network |
| Roy |
602-564-6285 |
Medicare Secondary, RR Medicare, Mailhandlers Medicare, Tricare, Tricare for Life and ChampVA |
| Calvin | 602-564-6235 |
AZ Foundation, Coventry, HMN/HMA, AMN+RAN, PHCS, Ameriplan, Multiplan, USA |
| Amie | 602-564-6239 |
Medicare, Medicare Replacement, Medicare Secondary, Medisun, UHC Secure Horizons LifePrint |
| Tammi A | 602-564-6264 | Medicare |
| Mayra | 602-564-6289 | Blue Cross |
| Tracy | 602-564-6273 | Cigna |
| 602-564-6251 | ||
| Alana G | 602-564-6233 | Deposits |
| Diane | 602-564-6271 | Charge Entry |
| Amanda | Humana - Patient calls to 602-564-6236 | |
| Julie | 602-564-6275 |
Aetna, Private A-L & M-Z, Galaxy, 3 Rivers and |
|
Elizabeth |
Collection Accounts, No Insurance, Dismissed, Deceased |
Frequently Asked Questions
Why do I have a statement sent to me before my insurance is billed?
Our statements are generated automatically every week. It may be that you receive a statement prior to the time your insurance company actually was notified of your visit. In this circumstance you are not expected to send a payment unless you have not paid your copay or patient portion at the time of service.
What is a "Medicare Waiver?"
There can be times where Medicare does not cover a test or procedure. Medicare will only pay for services that it determines to be "REASONABLE & NECESSARY" according to Section 1862(a)(1) of the Medicare Law. Your Thunderbird Internal Medicine physician may order lab tests which they feel are recommended for you but Medicare may deny payment for that service. If this service is denied for payment from Medicare, you, the patient, agree to be responsible for payment for these services personally and fully, in a timely manner. See additional information on this page.
How can I pay for my bill?
We accept Cash, Mastercard, Visa, Discover, and Check with proper I.D.
| I absolutely love your office and am so pleased with Dr. Riveland and his assistant. |
